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[/vc_column_text][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Explore our popular tour destinations” font_container=”tag:h3|font_size:30|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text]See our most searched tour destinations powered by a global team of over 500 travel experts
[/vc_column_text][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Get travel insights and news” font_container=”tag:h4|font_size:30|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_empty_space][themeum_latest_post_shortcode category=”Travel News & Insights” column=”4″ number=”6″][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_custom_heading text=”FAQ” font_container=”tag:h3|font_size:30|text_align:center|color:%23000000″ use_theme_fonts=”yes”][vc_column_text]
Most frequent questions and answers
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion color=”orange” active_section=”1″ collapsible_all=”true”][vc_tta_section title=”How do I book a flight deal?” tab_id=”1553344838964-81b30014-2be6″][vc_column_text]We provide you with easy, simple and clear booking instructions, availability and example dates. Ultimately we’re not a travel agency so we redirect you to book directly with the airline or an online travel agency (OTA).[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to fill in passenger’s name field correctly?” tab_id=”1553344838714-dfd440be-fd4a”][vc_column_text]The passenger name(s) MUST BE CORRECTLY entered with EXACT sequence as they appear on your passport or other valid travel documentPlease be informed that if the passenger’s name does not match with that on the passenger’s passport, airlines reserve the right to deny boarding, so please ensure the passenger’s name must match with your valid travel document before you confirm the booking. No name amendment is allowed once the online transaction is completed successfully.
If you have two family names or a hyphenated family name, please enter it as one name without spaces or special characters, such as hyphens.
If your surname has only one alphabet, such as O, then please enter OO in surname field.
For example:
| Surname shown on passport | Entry as |
| SZE-TO | SZETO |
| AU YEUNG | AUYEUNG |
| CHEUNG WONG | CHEUNGWONG |
| O | OO |
If you have a middle name, it should be entered along with the first/given name in “Given name” field. Please ensure that it must be in sequence as shown on your passport or other valid travel document.
For example:
| Name shown on passport | [√ ] Entry as： | ||
|---|---|---|---|
| Surname/ Family Name | TAYLER | Family Name | TAYLER |
| First / Given Name | MARY | Given Name | MARY CHRISTINA |
| Middle Name | CHRISTINA | ||
| Surname/ Family Name | CHAN | Family Name | CHAN |
| Given Name | TAI MAN TOM | Given Name | TAI MAN TOM |
| Title | |
|---|---|
| MR | Male (Adult) |
| MRS | Married Female (Adult) |
| MS | Female (Adult) |
| MISS | Female (less than 12 years old) |
| MSTR | Male (less than 12 years old) |
In view of the lack of distinction between the Family name and Given name, such as Indonesian, or if only full name is shown on your passport, we are sorry to inform you that online transaction is not acceptable. So please contact our Sales hotline at (852) 3192 0900 (Select language, press 1, then press 2) for phone reservation with hutchgo.com service fee HKD50/ticket.
For example:
| Name shown on passport | [X] Cannot book it online， Please contact our Sales hotlines for reservation. |
|
|---|---|---|
| Full name | SUTI | |
| Full name | SITI MELA | |